This situation makes the after-sales stage more important than ever – a smooth and painless return experience inspires trust and loyalty in customers.
That’s where Internel comes in:
We are experienced e-fulfilment experts who can deliver fast, problem-free returns of goods across borders. We operate a centralised distribution centre with access to customers all over Germany, Poland and Europe.
Many online retailers are directing returns to one of their many brick-and-mortar stores to be received, stored, re-packed and then forwarded to their EU distribution centre. Or even worse, consumers have to return online purchased parcels in such stores, keeping shop assistants tied up with products they have not sold in the first place. This wastes precious sales time and resources.
Internel offers an innovative, low-cost alternative for hassle-free customer returns with different service levels: